Welcome to Sukaar Foundation
- Email: info@sukaarfoundation.org
- Helpline: +92-232-261913
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Sukaar Foundation values stakeholder feedback to improve its programs and operations. Through a structured Feedback Complaints Response Mechanism (FCRM), community members, partners, and staff can report issues or suggest improvements. All feedback is considered vital for ensuring transparency, accountability, and alignment with community needs and rights.
In line with Core Humanitarian Standard (CHS) Commitment 5, Sukaar Foundation welcomes and addresses complaints. A complaint is defined as a formal way of voicing concern about a violation of rights or inappropriate conduct.
It is the right of project participants, target communities, and relevant stakeholders to raise concerns and receive a response regarding any real or perceived wrongdoing. Complaints are categorized based on urgency and nature to ensure timely and appropriate actions are taken
Feedback refers to informal or positive suggestions, comments, or opinions about our work or personnel.
Feedforward is forward-looking input to improve future activities.
These inputs, while not mandatory to respond to, are valued for continuous learning and improvement. They may be considered, discussed, acted upon, or filed for future reference.
Sukaar Foundation is committed to accessibility and flexibility in receiving community input through channels that are most suitable and familiar to them. Details about the mechanism are publicly displayed on banners, posters, and stickers at intervention sites and community centers.
You can reach us through the following channels:
In-person: Report to any Sukaar Foundation field staff who will record and forward your concern.
Phone: Call or send a message to 03473214917 / 0232 261913
Email: Send your complaint, feedback, or suggestion to: complaints@sukaar.org.pk
Online: Use our online complaint and feedback form (available on our official website).
Sukaar Foundation ensures that all complaints are treated with confidentiality, impartiality, and in accordance with a strict non-retaliation policy.
Upon receiving a complaint:
It will be formally recorded.
An acknowledgment receipt will be issued within 72 hours.
The issue will be investigated by the responsible unit.
A response or resolution will be provided within a defined time frame, depending on the nature of the complaint.
We accept and investigate anonymous complaints as well. However, in such cases, we may not be able to provide a direct response.
Your voice matters. Help us serve you better by sharing your feedback.
